This statement is to explain our status in offering to provide you with legal services. Although we are qualified Paralegals, we are not entitled to practise in the same way as a Solicitor or Barrister. Therefore, in providing any legal services to you we are not acting as a Solicitor or Barrister and we are not subject to many of the rules which regulate practising solicitors or barristers. This limits the services we can provide to you. We can provide you with legal assistance (as a Litigation Friend) and can arrange representation for you before certain Tribunals and in the Small Claims Court, but we cannot exercise rights of audience in Court, meaning that we have no automatic right to represent you in any open Court without the express permission of the Court. However, we are able to assist you and guide you through the Court process and help you complete Court documents. We aim to provide you with excellent service and if you have any concerns about what we do for you, please let us know and we will try to resolve any problems. But you should know that you would have only limited rights to complain about us to anyone else. The Legal Ombudsman, which can adjudicate on complaints about poor service by practising Barristers and Solicitors, cannot consider any complaint against us because we are Paralegals and therefore, this is beyond their remit.
